Expert repair help.
No matter where you are.
No local repair tech? Your nearest shop doesn't know percussion? We connect over video call, diagnose the problem together, ship you the parts, and walk you through the fix, step by step.
What can we fix together?
A dedicated percussion specialist, not a generalist, walking you through every repair from anywhere in the country.
Simple, transparent rates.
Sessions are billed by the hour. The longer we work together, the lower the rate.
1st Hour
$175
2nd Hour
$150
3rd Hour
$125
You won't do this alone. A top-rated percussion tech will walk you through the fix, step-by-step, in real time.
Good to know.
What instruments can you help with?
Timpani, keyboard percussion (marimba, xylophone, vibraphone, glockenspiel), snare drums, bass drums, cymbals, and most auxiliary instruments. If it's percussion, there's a good chance we can help.
What if I'm not mechanically inclined?
You don't need to be. We walk you through every step in plain language. If you can follow instructions, you can do the repair. Most of our clients have never attempted a percussion repair on their own.
What platform do you use for the call?
We use FaceTime or Google Meet, whichever works best for you.
How long does a session take?
The diagnosis call is usually 20–40 minutes. The repair walkthrough depends on the complexity. Most repairs are completed in a single session.
What if the repair requires parts?
We identify what's needed during the diagnosis call, then ship the parts directly to you. Once they arrive, we schedule the repair walkthrough.
What does it cost?
Sessions are billed by the hour: $175 for the first hour, $150 for the second, and $125 for the third. Most repairs are completed in a single session.
What instruments can you help with?
Timpani, keyboard percussion (marimba, xylophone, vibraphone, glockenspiel), snare drums, bass drums, cymbals, and most auxiliary instruments. If it's percussion, there's a good chance we can help.
What if I'm not mechanically inclined?
You don't need to be. We walk you through every step in plain language. If you can follow instructions, you can do the repair. Most of our clients have never attempted a percussion repair on their own.
What platform do you use for the call?
We use FaceTime or Google Meet, whichever works best for you.
How long does a session take?
The diagnosis call is usually 20–40 minutes. The repair walkthrough depends on the complexity. Most repairs are completed in a single session.
What if the repair requires parts?
We identify what's needed during the diagnosis call, then ship the parts directly to you. Once they arrive, we schedule the repair walkthrough.
What does it cost?
Sessions are billed by the hour: $175 for the first hour, $150 for the second, and $125 for the third. Most repairs are completed in a single session.
People who've been there.
Real results from directors with real instruments to fix.
“Rich did a 35-minute FaceTime with me out of his own day and was able to expertly help me fix the issue for all of my drums. Even though he was not there, he explained step by step how to fix my timpani drums with no confusion. He really knows his stuff!”
Adrian Hernandez
Band Director, Jacksonville North Pulaski High School, AR
“There are no percussion repair shops in my area, and this is exactly the help I needed. I can now confidently change drum heads, clear my timpani heads, and adjust the pedals. One of the pedals has not worked properly in fifteen years, and now it works perfectly!”
Laura Davison
Band Director, Tupper Lake Central School District, NY
“Rich did a 35-minute FaceTime with me out of his own day and was able to expertly help me fix the issue for all of my drums. Even though he was not there, he explained step by step how to fix my timpani drums with no confusion. He really knows his stuff!”
Adrian Hernandez
Band Director, Jacksonville North Pulaski High School, AR
“I was able to fix a problem that was not addressed in any of the online tutorials or manuals I saw. Rich diagnosed it quickly and now my timpani is fully functional. Thanks again!”
Virginia Hernandez
Pit Orchestra Director, Griffith Theater Company, IN
Tell us what's happening.
Fill out the form below and we'll be in touch to confirm if virtual repair is the right fit.
Need more than a one-time fix?
Whether you're in our service area or across the country, we have options for ongoing support.
Maintenance Programs
In our service area? We visit on a regular schedule, handle everything on-site, and keep your instruments performance-ready all year for one flat annual rate.
Ongoing Virtual Support
Not in our area? We can still be your go-to percussion resource. Book sessions whenever something comes up and we'll diagnose it, get you the parts, and walk you through the fix, every time.