Privacy Policy for Bono Percussion

Last Updated: March 9, 2026

Bono Percussion (“we,” “us,” or “our”) provides on-site and virtual percussion repair services globally. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.bonopercussion.com, use our "Get a Quote" form, or engage in virtual consultations.

1. Information We Collect

We collect information you provide directly to us to facilitate repairs and quotes:

  • Contact Data: Name, email address, and phone number.

  • Professional/Organizational Data: School name, organization, or job title.

  • Service & Location Data: Instrument details, repair history, and physical address (for on-site visits) or time zone/IP address (for virtual consultations).

  • Media Content: Photos or videos of instruments uploaded for assessment.

  • Payment Information: Processed securely via QuickBooks or our banking applications. We do not store raw financial data on our servers.

2. International Data Transfers

For our International Clients: Bono Percussion is based in the United States. If you are accessing our services from the EU, UK, Canada, or elsewhere, please be aware that your information will be transferred to, stored, and processed in the United States. By using our site and providing your information, you consent to this transfer.

3. Legal Basis for Processing (GDPR/Global Compliance)

If you are located in a jurisdiction requiring a legal basis for data processing (like the EU/UK), we process your data under the following:

  • Performance of a Contract: To provide the quote or repair service you requested.

  • Consent: For SMS/Email marketing and the use of cookies/pixels.

  • Legitimate Interests: To improve our repair techniques and maintain business records.

4. SMS & Automated Communications

By opting in via our quote form, you consent to receive SMS notifications and marketing.

  • Compliance: We use GoHighLevel for automated service alerts and manual technician updates.

  • Opt-Out: Reply STOP to any message to unsubscribe. Text HELP for assistance.

  • Carrier Disclosure: Standard message and data rates may apply.

  • Privacy Guard: We do not share SMS opt-in data or phone numbers with third parties for their own marketing purposes.

5. Photos, Videos, & Social Media

When you upload media of an instrument for a repair assessment:

  • Usage: We use this media to provide an accurate quote.

  • Marketing: We may occasionally use instrument photos for educational or marketing purposes (e.g., "Before & After" on Instagram). We endeavor to remove any identifying school names or personal labels unless you provide express permission.

6. Third-Party Service Providers

We use the following partners to operate our business:

  • Hosting: Squarespace.

  • CRM & Automation: GoHighLevel, Make, n8n, & Google Sheets.

  • Analytics: Google Analytics & Meta Pixels (to track website performance).

  • Payments: QuickBooks Online.

7. Data Retention & Your Rights

We retain your data indefinitely to provide long-term support for your instruments and for future marketing. Depending on your location, you may have the right to:

  • Access/Correct your data.

  • Request Deletion ("Right to be Forgotten").

  • Withdraw Consent for marketing at any time.

8. Contact Us

To exercise your rights or ask questions about our global privacy practices, please contact:

Email: info@bonopercussion.com